Hybrid learning when hybrid working

The world of work has changed dramatically since COVID-19. The traditional five-day office week is now a rarity, replaced by hybrid working models. While this offers flexibility, it has disrupted a key part of professional growth: learning on the job.

For generations, employees have learned through osmosis—picking up knowledge and skills from colleagues in person, whether through collaboration, observation or structured learning programmes. Now, with less face-to-face interaction, organisations must adapt to ensure employees, particularly Gen Z, continue to develop and thrive in the workplace.

A new way to learn

Younger workers, such as Gen Z, are joining the workforce with far less potential exposure to in-person learning opportunities. The natural knowledge transfer that comes from being physically present in an office has been reduced. However, technology offers a solution.

Generative AI is transforming how we approach workplace learning and development. Tools like ChatGPT allow employees to access instant support, answers to questions and clear explanations of complex topics. Fifteen years ago, workers would rely on managers, or L&D facilitators for this kind of help, which wasn’t always readily available. Now, AI can fill this gap.

For Gen Z employees generative AI is like having an on-demand mentor in their pocket. It enables them to learn independently, solve problems faster and build skills more efficiently. Gen AI can provide around the clock on demand feedback, without the fear of ‘asking a silly question’, enabling rapid upskilling and enhanced confidence. That being said, AI is only as effective as the questions and prompts provided - if you put 'garbage' in, you get 'garbage' out. Employees must be mindful of verifying AI-generated insights and using it as a tool to supplement traditional learning, not replace it.

For organisations, AI is an invaluable resource to support the growth of junior staff and foster a culture of continuous learning. However, it should work alongside human mentorship, peer collaboration, and real-world problem-solving to create a well-rounded development experience.

How it works

Generative AI platforms work as versatile learning tools. Employees can use them to:

• Find quick answers to work-related questions.

• Break down complex concepts into simpler terms.

• Develop new skills with guided, step-by-step assistance.

• Save time on repetitive or time-consuming tasks.

In essence, it’s a practical, always-available assistant that empowers employees to learn and develop.

A word of caution

While Generative AI is a powerful tool that enhances learning by providing instant feedback, it’s essential for employees to continue engaging in face-to-face learning, seeking mentorship and participating in real discussions. These interactions offer the nuance and context that AI often lacks. The most effective learning approach blends AI-driven support with human connection, helping to preserve critical thinking skills and the ability to apply knowledge to complex, real-world scenarios.

Conclusion

The way that we work is changing, and the way we learn must change with it. While hybrid working has reduced traditional learning opportunities, generative AI provides an innovative solution. By embracing these tools, organisations can empower employees—especially Gen Z—to grow, adapt and succeed in the modern workplace. The future of learning is here, businesses must take full advantage.